Help

How to Place an Order

1. Ordering through Our Website
Simply browse our website, select your desired products, and follow the checkout process to place your order.

2. Ordering by Phone
You can place your order by calling us at +66851434947.

2. Ordering via Chat
Visit our website at pollenworldhealth.com and use our chat feature to place your order.

4. Order via LINE OA

Scan this QR Code

5. Ordering by Email
Send your order details to [email protected] and our team will assist you with the process.

Shipping Information and Rates

1. Thailand Post
Our primary shipping method is through Thailand Post, offering standard delivery rates.

2. Private Courier Services
For certain oversized or heavy items that Thailand Post may not accommodate, we will consider shipping via private courier services based on suitability for your area.

Payment Methods and Transaction Notification:

1. Bank Transfer (Thailand):
You can settle your purchase by transferring funds to our bank account, following the instructions provided during the ordering process.

2. Cash on Delivery (Thailand):
Opt for cash payment upon delivery, where you can hand over the payment to the delivery personnel.

3. Credit Card / PayPal:
Securely pay for your products using credit card or PayPal, ensuring a safe and dependable transaction.

Tracking Your Order

Each item will come with a tracking number, which will be promptly communicated to you. Once your order has been shipped, you will receive a notification via the email you used for registration. Alternatively, you can view the details of your purchase and track your order directly on the service provider’s website.

Product Warranty Details

Each product comes with a warranty based on the manufacturer’s terms, which can be reviewed within the product feature descriptions.

Report a problem Request a refund

Refunds can be made in the following cases:

– Did not receive the product within 7 days (Thailand) or 30 days (Overseas)
– Received a product that does not meet the specifications, such as wrong color, wrong model, wrong model
– The product is broken, damaged, or has defects.

In the event that a refund is not possible are as follows

– Report wrong delivery address
– Damage caused by misuse of the wrong purpose

Instructions for requesting a refund:

– Choose the items for refund.
– Clearly outline the issue and its cause, and provide supporting evidence via email to [email protected].
– Our team will review your request and provide a response within 24 hours